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News
A Routine Checkout Turned Into a Medical Emergency When an Unsupervised Child Caused a Severe Eye Injury to the Cashier
10+ hour, 44+ min ago (1204+ words) If you are going to bring your kids to the grocery store, you need to keep a close eye on them the entire time. What would you do if you were the cashier when a parent was checking out, and…...
She Explained Exactly How the Store Coupon Works — The Customer Understood but Still Complained
1+ day, 21+ min ago (998+ words) Imagine going to a store with a coupon, but when you see your receipt, you think the total should be less because of the coupon. What would you do if the cashier explained that the coupon didn’t work as expected?...
The Failed Heist: How a Convenience Store Employee Turn a Shoplifter’s Quick Escape Into an Instant Trap
23+ hour, 7+ min ago (768+ words) If you worked in the same retail store for awhile, you’d learn what to expect. You’d know when you should be suspicious of customers and learn what to do to prevent them getting away with anything. In this story, one…...
Everything Seemed Normal at the Phone Store, But Then a Cockroach Crawled Out of the Customer’s Notebook
3+ day, 5+ hour ago (370+ words) Retail work…it’s not for the weak! You need to have your wits about you at all times and, to quote Patrick Swayze from the film Road House, you have to expect the unexpected. But even if you’re the most…...
A User Kept Calling Tech Support With the Same Problem, So the Technician Found an Unusual Solution
3+ day, 22+ hour ago (802+ words) Some people seem to have constant problems when it comes to technology, and it is usually their own fault. What would you do if you worked on a technical help desk and one user kept calling in with an issue…...
Employee Goes Out of His Way to Help Two Young Customers, and Their Checkout Surprise Touches Him
5+ day, 8+ hour ago (509+ words) Kids can be fun and adorable, and it is nice to help them whenever you can. What would you do if two young kids came in and went shopping throughout your store, but when they got to the checkout lane,…...
When a Massive System Error Threatened Her Work, One Brilliant Employee Unlocked a Permanent Fix
5+ day, 21+ hour ago (749+ words) Sometimes technicians already know where the problem is in the system! This user shares how they figured out the issue in the first go when things went downhill. Check out the full story. The company I work for has decided,…...
He Did Everything They Asked. When He Needed Help, They Slammed the Door.
1+ week, 2+ hour ago (459+ words) Nobody likes having to speak on the phone with customer service representatives, but it has unfortunately become a cornerstone of modern life. Especially when agencies have to speak with one another. How would you handle a misunderstanding with a feisty…...
A Cashier Found the Perfect Way to Cut Wait Times. Management Banned It the Next Day.
1+ week, 2+ hour ago (701+ words) Some rules sound great until someone actually follows them. That’s exactly what happened after this store rolled out a new policy to improve customer service. Management decided no customer should ever wait more than 15 seconds to check out. The problem…...
He Was Called In for Emergency Tech Support, But What He Found When He Got There Was Far Bigger Than Anyone Expected
1+ week, 1+ day ago (540+ words) For many IT professionals, the expectations of the job often look like the same thing- different day. But for those who are employed in a less developed area? Your guess is as good as theirs. How would you handle fixing…...