6+ day, 19+ hour ago   (308+ words) In China, 56% use it to seek health and medical guidance. A trust gap exists between artificial intelligence-assisted search and automated purchasing amongst consumers despite companies betting big on agentic AI. According to a Mintel report, whilst the technology is advancing…...

1+ week, 4+ day ago   (162+ words) AI is helping brands improve their ability to assess the commercial return on loyalty investment, anticipate reward liabilities and optimise costs. The result, the report noted, is a shift from static programme structures to propositions that adapt continuously to context…...

1+ week, 5+ day ago   (316+ words) Expectations of more competition rose to 61% from 28% last year. Online marketplaces are putting more pressure on Australian retailers, with 61% expecting the platforms to increase competition over the next 12 months, up from 28% last year, according to Deloitte. Its 2026 Retail Report, based…...

1+ week, 6+ day ago   (286+ words) Its 5.8 million-member programme is testing whether personalisation can improve promotion efficiency across food and non-food retail. Central Retail Vietnam is moving beyond broad discounts as it uses loyalty data to sharpen promotional spending and coordinate customer engagement across different retail…...

2+ week, 3+ day ago   (314+ words) AI is the first source for 23% of consumers versus 7% for sales assistants. Another 29% trust both sources about the same. In total, 76% trust AI recommendations as much as or more than advice from retail staff. AI is also becoming a first…...

3+ week, 4+ day ago   (417+ words) Two in three consumers buy on creator recommendations. Human trust remains central to purchase decisions in Southeast Asia even as generative AI gains ground in product discovery, according to a report by impact.com, Cube and Dentsu. The E-commerce Influencer…...